Video: Capgemini says leadership, governance and communication are impediments to digital mastery
The pace of digital transformation and the lack of a shared vision are two of the biggest problems large companies run up against when trying to drive digital change throughout their organisation, according to Capgemini Consulting.
Which-50 recently described how a comprehensive Capgemini global study quantified the economic benefits to companies of what the management consultants described as digital mastery. Now senior vice president and global practice leader, digital transformation, Didier Bonnet has posted a short video on YouTube explaining the impediments and pit falls companies encounter in the journey.
But first the good news. According to Bonnet, “Pretty much everyone, the great majority, saw digital transformation as being really important to their organisation over the next 2 years.”
Recognition was important for performance he says. “It was not always on the top of the executive agenda but when it was 81 per cent of the respondents said it would have a profound impact on the performance and on competitive advantage.”
The biggest gripe however was speed. It turns out that change at the speed of digital looks a bit like a lot of other technology lead transformation projects, and mostly for the same reasons – leadership, governance and communication.
Even when the leadership team had a shared vision of where the company needed to go, the problem was that the vision wasn’t always shared with the rest of the business.
On governance, Bonnet says, “We found that more than 40 per cent had no formal governance model in place to run the transformation properly, and only 26 per cent of the companies had formal KPIs to measure the program and success of the transformation over time.”