Ecommerce

The financial services industry, under pressure from fintechs, has turned its attention to the customer. According to research from Adobe, the industry is “catching up” on customer experience by focusing on data-driven marketing, personalisation and AI. Senior executives are looking to “master” these strategies and then leverage the vast amounts

Human, robot, AI, ML

The Commonwealth Bank wants to take banking “back to the 70’s”, a time when “the branch manager knew who you were” and customer trust often kept them with a single bank for life. That’s the vision of Dr Andrew McMullan, head of customer decisioning at CBA. He also believes AI

By thinking of digital and ecommerce as a distinct business unit, traditional retailers are failing to leverage their assets to deliver better services and experiences to their consumers, argues Mark Teperson, Chief Digital Officer, Accent Group. For the ASX-list footwear retailer, challenging the way it thinks about its stores helped

Macquarie Bank’s digital team refuses to plan more than 90 days in advance for new digital products and services. In fact, they refuse to use the word “project”, instead opting for terms like themes, epics and features. The tactic is part of an effort to remain agile and be better

After more than two years of delay and political indecision, the NSW government finally laid out its plan to regulate Airbnb today in what has been described as “a party-room compromise“. Airbnb’s global head of policy, Chris Lehane welcomed the regulations, as “fair and innovative” at a press conference in

After a sleepy six months operating down under, Amazon woke the Australian media machine last week by announcing that Aussies would soon no longer be able to shop from its international sites. The Seattle giant pinned the blame on the Australian government’s decision to force online retailers to capture a ten per

Amazon Prime Air

With one month until new GST rules come into force, online marketplaces are working out how to best implement the changes.  The most drastic move has come from Amazon which announced today it will no longer allow Australians to make purchases from Amazon.com or its other international sites after July

Whole Foods

Amazon is bringing its biggest acquisition more closely in line with its ecommerce business, offering Prime benefits in all 365 Whole Foods stores in the US. Since buying Whole Foods for almost $14 billion last June, Amazon has been aligning the two businesses, for example it started selling Amazon’s Alexa smart

Co-founder of Catch Group Gabby Leibovich with CEO Nati Harpaz.

A legal stoush has erupted between two of Australia’s biggest ecommerce players over the use of trademarks and domain names. Last Thursday (May 24) Catch Group, which runs catch.com.au, lodged an intellectual property dispute with the federal court, alleging Kogan had violated its “catch” trademarks through domain names and Google

Cardboard package delivery at front door

Australians spent $21.3 billion online last year, up 18.7 per cent versus 2016, according to Australia Post. That’s about 8 per cent of traditional retail sales, which excluding cafes and restaurants, still accounted for $267.4 billion spent in 2017. Sign up for Which-50’s Irregular Insights newsletter Local retailers accounted for