Booming online sales down under have lead DHL eCommerce, a division of the world’s leading logistics company, Deutsche Post DHL Group, to launch a new Australian fulfillment centre in Sydney.
“Nearly 75 per cent of total online spending by Australians goes to domestic retailers, with the value of ecommerce purchases expected to grow by nearly 50 per cent between now and 2020,” said Damien Sheehan, MD Australia, DHL eCommerce.
According to Sheehan, as demand rises, online retailers need to overcome the traditional problems associated with shipping orders Australia-wide – particularly the significant distances between major cities that they need to traverse – if they want to maintain their competitive edge.
“The addition of our Australian fulfillment centre gives our customers a far simpler, streamlined approach to managing inventory and last-mile deliveries, allowing them to focus squarely on satisfying their customers both during the check-out and shipment process,” he said.
The fulfillment centre will provide Australian merchants with fast, flexible shipping that consolidates inventory management and last-mile delivery from Sydney to major cities and regional hubs around Australia.
The centre also operates on the same service level agreements, management platforms, and customer support as all other parts of DHL eCommerce’s global fulfillment network, allowing Australian etailers to expand their sales into markets like the US, Mexico, Hong Kong, India and Europe with minimal onboarding time and hassle.
“Ecommerce has gone borderless, and order fulfillment needs to do the same,” said Charles Brewer, CEO, DHL eCommerce. “Our Australian facility adds another node to our standardised global network of fulfillment centres, eliminating the need for ecommerce merchants to hunt for new logistics partners as they look to expand their global reach.”
The centre’s design accommodates front-end integration with a range of popular marketplace and web-shop platforms, as well as multichannel order management and last-mile solutions for immediate and highly-accurate deliveries all across Australia. All of the centre’s services operate on a pay-per-use model with no capital spend or fixed costs.
“With cross-border ecommerce growing at an average of 29 per cent per year until 2020, cost-efficiency and scalability are the critical issues for Australia’s online retailers,” said Malcolm Monteiro, CEO Asia Pacific, DHL eCommerce.